Training & Recruitment

You’ve either got it or you haven’t

We believe that happiness is the secret to success not only in life but also in business.  It’s the essential ingredient in generating stakeholder value, and it’s not as elusive as it first may seem. It’s simply a matter of cause and effect: happy employees  make happy guests.  We use service-profit chain thinking to prove that taking people as seriously as profit makes perfect business sense.

But for the service-profit chain to work, you need to find the right people in the first place. We design rigorous screening processes to identify the right attitude to hospitality from the start, using a combination of personality type analysis and psychometric testing. Our expert people development specialists then design flexible bespoke training programmes to empower new teams to deliver the brand promise brilliantly at every touch point.

• Executive search
• Database selection (temporary/ permanent hire)
• Training design and delivery